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Encourage regular breaks and lunchtime walks: Don't create an atmosphere where your staff feels pressure to skip lunch or that they're slackers they will take breaks. Much better than a non-stop working machine, because your staff, we're assuming, is human, is for them to be able to pleasure in head-clearing exercise and a vacation from their tasks… Read More


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Marilyn Monroe or Olive Oyl- A few us were blessed with wonderful phone voices. Built warm, have wonderful intonation and exude confidence while putting people at benefit. Some of us were not so blessed. You know which one you are and should take that into consideration when creating outgoing messages that your callers will hear. Just to make sure … Read More


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